Author’s Note: This story has been edited to correct an error after Dell contacted us. The problem with the OLED screen stems from adhesive issues only and does not involve any screws.
There have been reports of some Dell XPS 13 Plus laptops having major issues with the OLED screen popping up recently.
The company would have accompanied those affected, according to an official statement sent to the On the edge about the issue. O Dell XPS 13Pluswhich we reviewed and concluded that it was a stylish but flawed laptop, is apparently having issues with the adhesive holding the screen attached to the chassis sticking out.
There was also a video showing a screen dropping in a Best Buy demo area, as well as several reports of screen dying, showing strange colors or the faulty touchscreen.
According to the release, Dell discovered that the issue was caused by the third-party adhesive used and has since been reaching affected consumers who may be affected. Dell also clarified to The Verge that this issue occurs with OLED XPS 13 models; older non-OLED displays are not affected by this issue.
reached out to Dell to comment on this story and this is the official statement on the matter:
Analysis: What is Dell’s future?
The Dell XPS 13 Plus is one of the company’s high-profile Ultrabook laptop launches, and the reviews alone have polarized. Our own review concluded that while it’s sleek and elegant, design choices like the touch bar and touchpad are the main accessibility issues.
And with these reports coming in of major technical issues with the OLED display, it certainly doesn’t help Dell’s image. In fact, this could do serious damage to the company’s reputation if not mitigated soon. Especially since this is an Ultrabook model, which aims to command a premium price in exchange for a high quality build.
Fortunately, this OLED malfunction is not widespread or it could affect consumer confidence in other Dell products as well. And we hope the Dell XPS 13 Plus doesn’t follow the same path as the infamous HP Touchpad, which soon stopped selling after several major design flaws came to light after its launch.