Fitbit ready for legal clash with Australian watchdog over refund and replacement policy

Google-owned fitness company Fitbit has come under fire for new allegations on behalf of Australia’s competition watchdog, the ACCC (Australian Competition and Consumer Commission), which alleges the company made “false or misleading representations” about warranty rights for customers “under Australian Consumer Law law after their Fitbit wearable devices malfunction”.

The allegations further state that between May 2020 and February 2022, Fitbit made statements to Australian consumers that they would not be entitled to any refunds for a defective product if they sought to make a return after 45 days from the date of purchase or shipment. . This is the second time Fitbit has been criticized by the ACCC, following very similar allegations made against the wearables maker in 2018 (opens in new tab).

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