With many smartphone brands offering similar devices, it’s customer service that can provide the advantage. Oppo India seems to have understood this well. The brand announced the launch of its Service Center 3.0. that seeks to improve customer service and experience
The company said customers visiting the new Oppo 3.0 service centers will now also be able to witness product demonstrations and in-person repairs and services for handheld devices. This is being done to ensure the authenticity and security of all parts and the device itself, thus ensuring data security.
Oppo introduces EMI options for repair
In addition, Oppo has also introduced pick-up and delivery services at the customer’s own location. This service will be operational on 13,000 PIN codes in India, Oppo said in a statement. Devices are collected for repair and fixed devices will be returned within 3-5 business days. The TAT (Turn Around Time) for devices returning within a week is considered one of the best in the industry. Users can schedule a service pick-up for their Oppo smartphones in India from October 2022. To schedule a pick-up of any Oppo device, customers just need to call the toll free number (18001032777) between 9am and 7pm. Industry-first EMI repair options for your customers on all eligible debit and credit cards.
Saurabh Chaturvedi, Head of Customer Service at Oppo India, said, “We have established a new industry benchmark in after-sales services with the launch of Service Center 3.0. Furthermore, to deliver a faster, easier and more convenient customer experience , we have introduced device pick-up and delivery services that will ensure the accessibility of quality technology across the country.”
Oppo users who share their queries on social media receive a top-notch response in less than 20 minutes and experience an overall TAT of less than 4 hours, the company said.
The new 3.0 service centers operate in Chandigarh, Kochi, Calicut and Lucknow. OPPO plans to expand its service center 3.0 upgrade to all service centers by 2024 in Tier 1, 2 and 3 cities in India.